How we use your information

We take the handling of your personal information seriously. The purpose of this privacy policy is to set out the purposes for which, and the manner in which, we may collect and use personal information that we may obtain about you including the use of cookies on this Website ("Website"). We ask that you please read this policy carefully as by accessing this website you confirm to have understood and agreed to it.

Who we are

"We", "Us" and "Our" are Argos Limited and Domestic and General Services Limited.

Argos Limited is a member of the Home Retail Group which includes Argos Business Solutions Limited, Home Retail Group Personal Finance Limited, Home Retail Group Card Services Limited, Home Retail Group Insurance Services Limited, Homebase Limited and their associated companies from time to time. A list is available on request from the Company Secretary, Home Retail Group plc, 489-499 Avebury Boulevard, Milton Keynes MK9 2NW.

Argos has appointed Domestic & General Services Limited to provide product registration services and warranty protection plans to Home Retail Group customers.

Domestic & General Services Limited are part of the Domestic & General Group.

Information we collect about you

We may collect information about you:

  • when you visit the Website, and other sites accessible from the Website.
  • for reasons associated with any purchase you make or any policies or plans you take out on the Website.
  • when you contact us e.g. by writing or calling our customer services.

To improve our service we may monitor or record our communications with you. To help keep your details accurate we may use information we receive from our partners.

How we protect your information

We capture your personal information, such as names and addresses, over a secure link using recognised industry standard Secure Sockets Layer (SSL) technology which encrypts the data whilst passing it over the web. This will be indicated on most browsers by a lock in the status bar at the bottom of the screen.
Firewalls are used to block unauthorised traffic to the servers and the actual servers are locked in a secure location which can only be accessed by authorised personnel.

We have made every attempt to ensure your personal information is protected against unauthorised access.

How your information will be used and who we share it with

Your information comprises of all the details we hold about you and your transactions and includes information obtained from third parties.
If you contact us electronically, we may collect your electronic information identifier e.g. Internet Protocol (IP) address or telephone number supplied by your service provider.

We may use and share your information with other members of Home Retail Group and Domestic & General Group of companies to help us and them:

  • assess financial and insurance risks;
  • recover debt;
  • prevent and detect crime;
  • develop our services, systems and relationships with you;
  • understand our customers’ requirements;
  • develop and test products and services;
  • managing and improving the Website and our services to you;
  • administer and operate the Website, our services, your purchases and your account.
  • tell you about changes to the Website and our services
  • assist us in training, statistical analysis, analytics, regulatory reporting and testing purposes;
  • assist us in training, statistical analysis, analytics, regulatory reporting and testing purposes.
  • check and verify your identity.
  • Sending you e-mails where you use the website for a quote or take out a breakdown care plan.

We reserve the right to retain your session (including your personal information), for 30 days and we may send you an email reminding you to complete your purchase and provide you with a link to your session so you can do so.

In addition, we may disclose your information outside of Home Retail Group and the Domestic & General Group of companies:

  • where we have your permission; or
  • where we are required or permitted to do so by law; or
  • to credit reference and fraud prevention agencies and other companies that provide a service to us, our partners or you; or
  • where we may transfer rights and obligations under this agreement.

We may transfer your information to other countries, including to countries outside the European Economic Area (the EEA), and if necessary across international borders. The data protection laws in these countries may not be as extensive as in the EEA. However, if we do so, then we will have taken appropriate steps to ensure the same level of protection for the processing carried out in those countries as within the EEA. In such cases, Home Retail Group and the Domestic & General Group of companies will ensure it is kept securely and used only for the purpose for which you provided it. Details of the companies and countries involved can be provided on request.

Home Retail Group would like to keep you informed by telephone, post, text or email of selected products and services from them and their carefully chosen suppliers.

Domestic & General would like to keep you informed by telephone, post, text or email of Argos Warranty & Product Care products and services.

If you would prefer not to receive this information from us, and have not previously advised us of this, please let us know when you contact us. We may also contact you by telephone to discuss your warranty quote.

From time to time we may change the way we use your information. Where we believe you may not reasonably expect such a change we shall write to you. If you do not object, you will consent to that change.

We will not keep your information for longer than is necessary.

For your protection, calls to our service centres may be recorded and monitored.

Credit Reference Agencies

To determine payment rates at quote, anniversary and/or any future invitations, we may make checks on the electoral roll and public data through a credit reference agency. Any enquiries will be recorded but will not affect your credit rating.

Fraud Prevention Agencies

If false or inaccurate information is provided and fraud is identified or suspected, details may be passed to fraud prevention agencies. Law enforcement agencies may access and use this information.

We and other organisations may also access and use this information to prevent fraud and money laundering, for example when:

  • checking details on applications for credit and credit related or other facilities;
  • recovering debt;
  • checking details on proposals and claims for all types of insurance;
  • checking details of job applicants and employees.

Please contact the relevant Data Protection Liaison Officer at the addresses below if you want to receive details of the relevant fraud prevention agencies.

Third Party Websites

The Website may contain links or be linked to other websites. ( "Linked Website ") When you click on the Linked Website you will leave the Website and content controlled by us and will be linked to the Linked Website. We do not have any control on the content on the Linked Website and cannot be held responsible for the information on, and the operation of the Linked Website. However, we will delete the link to the Linked Website upon receiving any knowledge that illegal content or otherwise is provided on the Linked Website. The operators of the Linked Website may collect information from you that will be used by them in accordance with their privacy policy, which may differ from our privacy policy. We do not control the setting of the cookies on the Linked Website, so we suggest you check the Linked Websites for more information about their cookies and how to manage them.

Cookies Policy

What are Cookies?

Cookies are small text files placed on your computer, mobile or other device and are commonly used on the internet. There are various types of cookies which perform different functions, such as remembering which items you have placed in your shopping basket or analysing your browsing behaviour to enable advertisers to present you with adverts more relevant to you and your interests.
For more information about cookies, visit www.allaboutcookies.org.

Accepting or rejecting cookies

Most web browsers will accept cookies, but if you would prefer we did not collect data by this method, you can disable this function within the Help menu of your browser settings. If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies. Alternatively, you may wish to visit allaboutcookies.org which contains comprehensive information on how to remove cookies on a wide variety of browsers.

However, if cookies are not enabled on your computer, it will mean that your shopping experience on the Website will be limited to browsing and researching and you may not be able to add products to your basket and/or buy them.

We use cookies to:

Collect information that will help us to distinguish visitors, to understand visitors’ browsing habits on our website and to improve their experience.
Cookies are essential to the operation of the Website because they identify the pages and actions you have previously visited. As well as cookies that make the Website work, we also use cookies to identify any issues and areas for improvement. These analytical cookies help us make the Website better and identify the best places to promote the site.

  • Compile statistical reports on website activity e.g. numbers of visitors and the pages they visit.
  • Collect information that will allow us to tailor advertising to make it more relevant for you, based on your previous interactions with our website.
  • Remember information about you when you visit our site. Some of the cookies are essential in order to provide our services to you.

Below, we have set out the four categories of cookies that we use on our websites. These cookies are:

  • Strictly necessary cookies
  • Performance cookies
  • Functionality cookies
  • Targeting cookies

Some of our websites also include third party cookies, which are cookies not set by us. In each of the four categories above, we have specified where third party cookies are used.
The following types of cookies may be used during your visit to our website:

Strictly necessary cookies

These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies, services you have asked for, such as obtaining a quote or logging into your account, cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet.

Cookie Purpose of Cookie
JSESSIONID This cookie is created uniquely and anonymously for you when you access our web site. It allows our site to remember some temporary information between pages. If you disable this cookie, the JSESSIONID information will be visible in some URL links but some functionality may not work fully.
ss_x_jsessionid This cookie is used for our Web Content management - retrieve static information such as pictures and texts.
basketId
clientId
postalArea
These cookies enable visitors who have added items into our shopping basket to return to the Website and complete the translation without having to rekey their details, It is not possible to identify individuals using them.
ASP.NET_SessionId If something is put on the session however, ASP.NET will issue a cookie called ASP.NET_SessionId. This cookie contains the user's session ID and the cookie will expire at the end of the session (when you close your browser).

These cookies will be reviewed and updated on a quarterly basis.

Performance cookies

These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. They also allow us to record and count the number of visitors to the website, all of which enables us to see how visitors use the website in order to improve the way that our website works.

These cookies do not collect information that identifies a visitor, as all information these cookies collect is anonymous and is only used to improve how our website works.

Cookie Purpose of Cookie
_utma
_utmb
_utmc
_utmz
WT_FPC

These cookies are used to collect information about how visitors use this website. We use the information to create reports in tools called Google Analytics and Webtrends. We use these reports to help us improve the Website.

The cookies collect information anonymously, including:

  • the number of visitors to the Website
  • whether visitors have previously been to the Website
  • where visitors have come to the Website from
  • the pages they visited
These cookies do not contain any personal data and it is not possible to identify individuals using them.

s_cc This cookie is set and read by the JavaScript code to determine if cookies are enabled.
s_sq This cookie is set and read by the JavaScript code when the ClickMap functionality is enabled; it contains information about the previous link that was clicked on by the user.

These cookies will be reviewed and updated on a quarterly basis.

Functionality cookies

These cookies allow our website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced features. For instance, a website may be able to provide you with news or updates relevant to the policies you buy. These cookies can also be used to remember changes you have made to text size, font and other parts of web pages that you can customise. They may also be used to provide services you have requested such as viewing a video or commenting on a blog. The information these cookies collect is usually anonymised. They do not gather any information about you that could be used for advertising or remember where you have been on the internet.

Cookie Purpose of Cookie
Q Cookie used for quote persistence.

These cookies will be reviewed and updated on a quarterly basis.

Targeting cookies

These cookies collect several pieces of information about your browsing habits. They are usually placed by advertising networks rather than website operators. They remember that you have visited a website and share this information with other organisations such as advertisers. They do this in order to provide you with targeted adverts more relevant to you and your interests. Quite often they will be linked to site functionality provided by the other organisation. Although the cookies can track your visits around the web they do not usually know who you are. Without these cookies, online advertisements you encounter will be less relevant to you and your interests.

Cookie Purpose of Cookie
Cookies provided by fls.doubleclick.net Cookies that direct your clickstream to 3rd party advertisers, and builds a portfolio on your surf habits.

These cookies will be reviewed and updated on a quarterly basis.
These cookies will usually be third party cookies, although if you are visiting the advertising network’s own website, it is technically possible these could be first party cookies. These cookies can be associated with services provided by the third party, but this is not always the case. All information these cookies collect is anonymised, although they contain a unique key that is able to distinguish individual user browsing habits or store a code that can be translated into a set of browsing habits or preferences. Generally speaking the third party’s Privacy Policy on their website will indicate if the cookie is being used as part of an advertising network.

Examples include:

Cookies placed by advertising networks to collect browsing habits in order to target relevant adverts to you. The site you are visiting need not actually be serving adverts, but often this will also be the case.
Cookies placed by advertising networks to complement services used by website operators to increase functionality, for example, commenting on a blog, adding a site to your social network, providing maps or counters of visitors to a site.
Information on deleting or controlling cookies is available at www.allaboutcookies.org.
Please note that if you disable cookies, the website functionality may be impaired and prevent you from obtaining a quotation or completing your purchase online.

Accessing your Information

You have the right to see personal data (as defined in the Data Protection Act) that we keep about you upon receipt of a written request and payment of a fee (see Contact us below). If you are concerned that any of the information we hold on you is incorrect please Contact us.

Please also contact us if you want to change whether your personal information is used for any marketing purposes. Our contact details are set out below.

Contacting Us:

If you have any comments or queries in connection with the Argos Warranties privacy policy, please Email customer services or call 0345 640 2020 or write to

Data Protection Officer
Legal Department
Home Retail Group plc,
489-499 Avebury Boulevard,
Milton Keynes,
Buckinghamshire,
MK92NW.

If you wish to contact Domestic & General about the information they may hold about you in relation to using this website please contact:

Data Protection Officer
Domestic & General Group
FREEPOST CV2560
Bedworth
Warwickshire
CV12 8BR
United Kingdom

Or by e-mail: customercare@domesticandgeneral.com